Returns and refund policy

Personalized products

Cozyorca products are personalized and made to order. They are final sale except when a problem is caused by Cozyorca. We do not accept returns or exchanges for a change of mind, an incorrect size or color selected by the customer, or personalization information entered incorrectly by the customer.

When Cozyorca will help

Contact us if your order has a wrong print, a product defect, an incorrect size sent by Cozyorca, or a shipment confirmed as lost. Report an issue within 14 days of delivery, or within 14 days of the expected delivery date for a missing parcel.

How to report an issue

Email hello@cozyorca.com with your order number and a description of the problem. For an item that arrived, include clear photos of the product, the issue, and the packaging when relevant.

Resolution

After the issue is reviewed and confirmed, Cozyorca will offer either a correct replacement or a refund. The available resolution may depend on the issue and product availability.

Order changes and cancellations

Contact us as soon as possible if you need to request a change or cancellation. We will confirm whether the request can still be accommodated. A request is not approved until Cozyorca confirms it.

Refund timing

Approved refunds are submitted to the original payment method. The time needed for the funds to appear depends on the payment provider or financial institution.

Before mailing an item: email us for written return instructions. Do not send a product to our business address unless we first authorize the return.

Business contact